Wednesday, November 16, 2016
Facebook Brand Bots You Need to Start Chatting With Today
More than 11,000 chatbots are now conversing with real people on Facebook’s Messenger platform.
What is a chatbot? A chatbot is a computer program that uses artificial intelligence to simulate conversation and perform tasks. Chatbots are increasingly being used by brands for a number of reasons.
First, they’re useful to automate processes—from simple tasks like taking pizza ordersto more complex assignments like handling a parking ticket dispute.
Second, chatbots bring the customer service experience to life. Once you type a simple “Hi” in the chat window, most bots will respond immediately, answering questions conversationally and in real-time. It feels more like talking to a friend than a customer service agent.
Finally, now that Messenger has over 1 billion active monthly users, it makes sense for brands to enhance their customer’s user experience with a platform that everyone is already using.
Wondering where a chatbot might fit in your business’ marketing or customer service strategy? Here’s a roundup of brands who are using chatbots effectively.
9 Facebook chatbots that are worth messaging
Do you spend as much time scrolling through Netflix, plagued with indecision, as you do actually watching Netflix? Then AndChill is for you. Tell the bot the type of movie you’d like to watch and it will send you a suggestion along with a link to a trailer.
They say the most frugal people are the ones who will get ahead in life. But as ubiquitous as apps are, so are payment options, which makes it easy for useless bills and monthly payments to add up without even realizing it. Solution? Trim, a chatbot that questions your financial moves and has saved users over $6.3 million since it launched.
The chatbot will remind you about the premium version of LinkedIn you forgot you subscribed to, and tell you how much you spent on Uber last month. The bot will also help you manage subscriptions, set up spending alerts, and check your bank balance.
This tech-savvy chatbot talks with you about the latest in, you guessed it, the tech sector. To tailor your conversations, subscribe to specific topics or authors and the bot will send you news from TechCrunch about what interests you the most.
You can also ask questions like “What is a chatbot?” for a quick answer without searching the web. You’ll receive daily updates, but if there’s nothing to report you won’t hear from it.
Forget long waits at the clinic. With HealthTap, medical advice is right at your fingertips. The bot offers a wide range of health and wellness advice, drawing on knowledge from a network of over 100,000 doctors.
Make sure you type specific questions to receive the best advice. Sometimes answers can be a bit general, but even so, it’s a quick launch pad toward an answer.
5. Whole Foods
Cue up a conversation with the organic grocery store giant to get quick tips on recipes without even saying a word. Seriously.
When the Whole Foods chatbot asks what kind of food mood you’re in, you can respond with a food emoji—the pineapple, hot dog, taco—and the bot will reply back with a relevant recipe.
Link it to your Whole Foods account, and the bot will even make you a shopping list.
The makeup company’s chatbot uses a quick quiz to deliver content and products tailored to individual tastes. These include how-to guides, lipstick colors, and contouring methods.
Learning a new language is equal parts practice and anxiety. How can your French improve when you don’t have anyone to speak French to in your daily life? And when the opportunity arises to speak French, how do you say your best “bonjour monsieur” without stuttering? That’s where Duolingo’s chatbot comes.Currently available in French, German, and Spanish, the language-learning platform’s tutors will coach you through conversations.
Wave goodbye to archaic days of filling in fields with flight dates and getting held up every time you forget to select “return” instead of “one way.” The travel site’s chatbot searches and books travel directly from the conversation you have.
Flights, hotels, and activities are retrieved by the chatbot from a few simple questions and even though thousands of result come up, Messenger determines the best choices to share with you.
Also helping to make your transportation planning easier is Uber’s chatboat. The ride-sharing AI sends trip status updates and will save your receipts and payment history.
Got a date? Send that person’s location via Messenger and they can book their ride by tapping the address. Late for work? Share your trip with coworkers in Messenger and they’ll have your ETA.
Whether it’s getting from A to B, asking for advice, or upping your productivity, Messenger chatbots (probably) have the answer. Strike up a conversation and see for yourself.
To chat with any of the above bots, simply open Messenger and type the name into the search bar and start conversing. Keep in mind that like any form of artificial intelligence, the chatbots learn—the more questions you ask (and the more specific), the more useful their responses will be.